Brickyard Healthcare is a prominent skilled nursing services provider with 23 locations located throughout Indiana. Brickyard Healthcare offered its 2200 employees earned wage access (EWA) through Payactiv, but soon decided to look for another provider because of issues with Payactiv, including unreliable timekeeping data, frequent employee overdrawing, and poor customer service. The company strategically shifted to Rain to safeguard the financial health of its workforce.

Challenge

Overcoming Payactiv’s limitations and lack of support

With 2,200 employees, Brickyard Healthcare wanted to provide their workforce with access to their earned wages. After implementing EWA provider Payactiv, they faced substantial issues. Payactiv's failure to supply reliable timekeeping data resulted in frequent employee overdrawing, prompting Payactiv to implement various withdrawal limits.

Additionally, Payactiv’s consistently poor responsiveness and customer service caused frustrations for Brickyard Healthcare and its employees. After a year of using Payactiv, Brickyard Healthcare was ready to switch EWA providers.

Solution

Choosing Rain for earned wage access

Seeking a more reliable solution, Brickyard Health transitioned to Rain for its superior integration and unrivaled customer care. Rain’s responsible and seamless solution addressed the company’s needs, and Rain facilitated a smooth implementation process, gaining enthusiastic adoption from the workforce. Rain also prevented Brickyard from the burden of having to switch to a more time-consuming weekly pay cycle.

With only a week into the program, Morganne Francois, the Benefits Manager at Brickyard Healthcare, expressed her satisfaction with Rain, stating, “This has already been a better experience than Payactiv, and we have only been live for a week.” Francois’ positive feedback highlights Rain’s swift and successful integration and affirms its enhanced user experience compared to the previous provider.

Results

Impressive employee adoption and increased productivity

Brickyard Healthcare experienced impressive initial results, in only one month, as a result of switching to Rain for EWA.

• 60% of employees have active Rain accounts
• Employees who use Rain have a 47% lower turnover rate compared to non-users
• Employees who use Rain work 12+ more hours per month

Conclusion

Employee financial health noticeably improves with Rain

The feedback from Brickyard Healthcare employees has been overwhelmingly positive and Rain’s EWA benefit has been instrumental in fostering this response. As a result, employee satisfaction has noticeably increased, contributing to a more positive workplace environment.

“We see Rain as a partner in our mission to provide holistic care. Its impact extends beyond financial well-being to overall employee satisfaction and productivity,” added Francois.

Rain’s implementation at Brickyard Healthcare has already shown significant promise in enhancing employees’ financial health and productivity. As the program continues to grow and evolve, Brickyard Healthcare looks forward to deepening this partnership, furthering its commitment to a culture that values both caregivers and those in their care.