How can we help?
Employees like you asked, we answered. Here are our most popular topics.
General Questions
Rain Instant Pay is an employer-integrated benefit. That means your company must be partnered with us in order for you to access the app.
Rain Instant Pay allows you to cash out a portion of your earned wages ahead of your scheduled paycheck. It can provide a safety net for unexpected or emergency expenses, reduce the need for high-interest credit cards, and help you save for the future. The amount available is based on your accrued, unpaid wages.
Once your employer has implemented Rain, your pay information is transmitted through a secure connection. Your wage balance (based on pay rate and the hours you have worked) will be populated daily and made available to you in the app. Depending on your employer setup, an allowed percentage may be in place to help you maintain financial balance.
Transfers can be made to a personal bank account or debit card. You can choose to receive funds immediately for a small fee or in 1-3 days via ACH transfer for free. The amount that you withdraw will be deducted from your next paycheck. It will appear on your pay stub as a line item so there's never any confusion.
Getting started is fast and easy! After your employer announces your new benefit, head over to the Apple App Store or Google Play Store and download Rain Instant Pay. Launch the app and click on "Create Account." From there, follow the messaging prompts and you'll be on your way.
You are not required to apply for or open a new account in order to access your funds.
Rain will not interfere with your direct deposit.
Rain takes security seriously and has important safeguards in place to protect your account. These include one-time passwords (via phone or email) for account access and in-app verification for accessing sensitive information. We also employ additional protections when changing any sensitive data. These features work together to keep your account secure and reduce the risk of fraud.
The best way to show interest in our Earned Wage Access benefit is to share our contact form with your payroll department. Don't forget to mention that Rain benefits both employees and the company by providing financial flexibility and job satisfaction.
Account Questions
Sign in and click on 'More' in the menu. From there, you'll be able to make changes to your card, bank, and address. To update your login email, phone number, or name, you must contact our support team. This is to keep your account secure and to prevent any service disruption.
The amount you can transfer depends on how your account is set up by your employer. In most cases, it's 50% of your earned wages. This limit is a common safeguard to ensure you still receive a substantial paycheck on payday. Our user care team can help you verify your specific limit.
The number of transactions you can make depends on how your account is set up by your employer. Our user care team can help you verify your specific limit.
Unfortunately, your transaction limit is set up by your employer during benefit activation. This is to ensure responsible use of the benefit and employees maintain financial stability. However, our user care team can help you verify your specific limit.
Your balance resets when your company processes payroll for the previous pay period. Your balance will start to accumulate again once you've worked a shift during the new pay period. Any funds you don't withdraw each period will be part of your next paycheck. They don't disappear; they're simply paid to you through the regular payroll process.
Everything Else
Our care team is happy to help. Connect with us 24/7 via:
care@rain.us
Phone
1-424-369-RAIN
In-App Chat
Look for the chat icon in your app.
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Rain Technologies is a financial technology company not a bank. Banking Services are provided by Evolve Bank & Trust, Member FDIC. The FDIC provides deposit insurance to protect your money in the event of a bank failure. Learn more.