Uncle Julio

This FAQ document is designed to assist team members in learning more about Uncle Julios’ partnership with Rain. If you have additional questions about the program after reviewing this FAQ, please contact Rain directly by phone, (424-369-7246), or email, care@rain.us.

Who is "Rain" and what service do they provide?

Rain is a financial wellness benefit offered by Uncle Julio's. Team members can access their earned wages before their regularly scheduled payday through the Rain app.

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Who is eligible to participate in Rain?

Rain is available to all active salaried and hourly non-tipped Uncle Julio's team members. Tipped job codes and hours will not register in the Rain app.

When will Rain be available to Uncle Julio's team members?

Rain will be available to team members beginning Monday, April 21st, 2025.

How does Rain work?

Through the Rain App, team members request to receive up to 50% of their earned wages before their scheduled payday. The amount of advanced pay is then deducted from the team member’s next paycheck. The pay advance is not deemed a loan and no interest is assessed.

How do I get started with Rain?

Download the free "Rain Instant Pay" App from the Apple App Store or Google Play store. Create an account and select "Uncle Julio’s" as your employer. Use the email address and phone number that matches your payroll profile in UKG to sign up.

Is Rain a loan?

Rain is not a loan, and there are no fees other than the small advancement fee of $3.99 for instant transfers. There is no interest. The money advanced from Rain is the money that a team member has earned at work. Anything advanced will be deducted from the team member's next paycheck.

Where do earned wages come from?

Uncle Julio's signed up for Rain so that team members can access wages from the Rain app. Earned wage information comes directly from Uncle Julio's. Team members will see earned wages in the Rain app within 24 hours of a completed shift.

Why has Uncle Julio's partnered with Rain?

When the immediate need for funds occurs between paychecks, Rain can provide team members with alternatives to high-interest-rate payday loans and high overdraft fees.

How does Rain transfer pay advance funds to team members and what is the cost?
  • ACH transfer to any bank account (1-3 business days): FREE
  • Instant transfer to an external debit card: $3.99 fee per transfer
    • The fee is adjusted from the next paycheck, not the transfer
How is the available cash balance calculated in the Rain App?

For pay advance purposes, eligible pay is always calculated based on the team member’s hourly wage rate multiplied by the hours they have worked in a given pay cycle and divided in half (or multiplied by 50%). They will only have access to 50% of a maximum amount of 8 hours of working wages.

(Hourly Rate x Hours Worked / 2) = Cash Balance in App

How soon after an (hourly) team member’s shift will Rain be notified of the team member’s punches?

Rain receives team members’ punch data multiple times daily, and the Rain app will reflect a balance of pay that can be advanced. Therefore, wages will be reflected in the Rain app within 24 hours of the team member’s shift ending.

If payday arrives and a team member’s payroll deductions and tax withholdings exceed the total amount the team member has advanced, what happens to the team member’s Uncle Julio's paycheck and what happens to the team member’s account with Rain?

In this scenario, the team member’s net pay with Uncle Julio's would be zero for that pay date and the team member will be placed into an "arrears" status with Rain. Rain would then flag the team member’s account as “paused.” Uncle Julio's only allows an advancement of 50% of earned wages to protect the team member from having a $0 paycheck.

How will the Rain advance appear on a team member’s pay stub?

The total amount transferred during each pay period will be shown as a separate line-item deduction with the code RAIN.

How to update your contact information with Uncle Julio's to power my Rain app?

You may need to log into Uncle Julio's UKG Pro site to update your contact information if Rain is unable to validate you are a current team member.

If you are on a computer:

  1. Log into UKG: https://SunHoldings.UltiPro.com
  2. Go to “Personal”
  3. Choose “Name, Address, and Telephone”
  4. Under “Things I Can Do”, choose “Change Name, Address, or Telephone”
  5. Edit the information in the perspective fields
  6. Click the “Save” button at the top of the screen

If you are a mobile phone:

  1. Log into the UKG app
  2. Click on the Menu in the lower, right-hand corner
  3. Choose “Profile”
  4. Click “Edit”
  5. Edit your contact information, then click “Submit” in the top right-hand corner

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Are Uncle Julio's team members required to participate in Rain?

No. Rain is a voluntary optional benefit. If you do not wish to participate, no action is needed.

How does a team member cancel their enrollment in Rain if they decide to no longer participate?

Rain complies with all consumer protection guidelines, including the requirement to delete customer information at the user's request. There are 2 ways to end your enrollment in Rain: 1) Remove the link to your debit card and/or banking information and delete the app from your phone. 2) Contact Rain directly and request the deletion of your account and your personal information.